Event type:
  • Training
    		•
     Topics covered::
  • INTERCONNECT Service Performance
  • INTERCONNECT Service Compliance
  • Link between BI and OUC reporting
    		•
     Mode of training:
  •  Physical or online
    		•
     Venue:
  • At IPC Head Quarters Brussels or
  • MS Teams
    		•
     Maximum number of participants:
  • Physical: n/a 
  • Online: n/a
    		•
    Duration of session:
  • Physical: Half day 
  • Online: 1 - 2 hours
    		•
    Fees:
  • Do not apply
    		•
    Date of session:
  • Download training calendar here
    		•
    For registration:
  • [email protected]
    		•
     
    General description:
  • The training aims at providing a first view of the INTERCONNECT Service Performance and Service Compliance reporting in the Business Intelligence (BI) Tool
    		•
    Objective of the session:
  • Familiarization with the INTERCONNECT KPIs and targets
  • Run-through the BI INTERCONNECT Service Performance reporting to monitor leg1, leg2 and leg3 performance against standards
  • Run-through the BI INTERCONNECT Service Compliance reporting to monitor provision of the mandatory tracking events, the capability to transmit them in a timely manner and to populate them with the required data elements
  • Run-through the BI INTERCONNECT Actual Duration reporting to monitor the transit time of the INTERCONNECT items
    		•
    Main benefits:
  • Being able to use the BI as the reference tool to perform analysis on INTERCONNECT traffic across all agreed KPIs
    		•
    Target audiences:
  • People in charge to monitor the quality of service within the INTERCONNECT posts
    		•
    Documentation:
  • Service Performance Calculation Rules
  • Service Compliance Calculation Rules
  • OUC KPI Description Manual
    		•
    Contact person:
  • Manager (INTERCONNECT Operations): [email protected]
    		•
    Name of Department:
  • Operations: INTERCONNECT
    		•