How does it work?
IPC Delivery Choice allows posts to enable e-retailers to offer cross-border consumers a full range of delivery options in their origin country. The solution provides customers with a consistent and seamless online shopping experience, whether they are buying domestically or abroad. This service is possible thanks to a network of posts that have agreed to share their delivery locations, ensuring that their customers can decide where the item will be delivered. The process of using the Delivery Choice solution is as follows:
• The consumer starts ordering goods online
• The consumer chooses a delivery location or pick-up point, e.g. delivery to a retail point, post office, postal locker or a defined address.
• The consumer receives a “ready for delivery notification” via email and/or text message and/or an app. The solution also allows the consumer to change or select the delivery method while the parcel is already out for delivery
• The consumer picks up the parcel. If the parcel is not picked up within a defined period, a reminder is sent to him/her automatically via the same channel of communication used before
Benefits
The IPC Delivery Choice solution is beneficial for postal operators, e-retailers and consumers alike:
• The solution provides cross-border customers with the same service they are used to enjoying domestically from the moment of purchase.
• It offers postal operators an e-commerce solution that allows them to attract new businesses and be competitive in the e-commerce market against integrators.
• It is a flexible choice for e-retailers, who can use it as a marketing tool to attract and retain more consumers.
• End-consumers benefit the most as this solution offers them the possibility to choose the pick-up point which is the most convenient and adapted to their lifestyle at the moment of purchase or even when the shipment is on its way.
More information
To find out more about the IPC Delivery Choice service, contact us via e-mail at [email protected].