ACTIONS
For about 9% of the parcels to be delivered, the recipient is not at home at the time of delivery. The package is then usually delivered to the neighbours or to a PostNL point in the area. When this is the case, recipients will receive information on the location of the package via a note on the mat, email or in the PostNL app.
With 6,9m users of the app, recipients appreciate that the most up-to-date information about their package is available anywhere, anytime in the app and via email. It saves the parcel deliverer time as he/she does not have to manually write the address of the delivered package on the note and return to the initial address after delivering the package to the neighbours. Equally as important, it saves 70,000 kilos of paper per year. From 1 july 2022, PostNL will inform everyone who has something delivered at home by email or via the app. A campaign will be launched in the coming months to make recipients aware of this.
Using the 1,500 new IMEC receptacle bags eliminated the use of 7 km of plastic a day but also makes the work of securing small packages in containers way easier. In addition, the cost of the 1,500 bags is equal to about 1,250 km of plastic, therefore this circular bag is cost-efficient within 6 months.
