28-05-2024
Paris, 24 May 2024 – Over 90 high-level representatives from over 30 posts worldwide, including 20 CEOs met in Paris for the IPC 2024 Annual Conference on 23-24 May. Hosted by La Poste Groupe, the theme of this year’s IPC Annual Conference was “Diversifying the Postal Business Model”.
Holger Winklbauer, IPC CEO, says: “With the share of mail in postal industry overall revenue decreasing over the past five year to now account for less than 28% of postal revenue1 , diversification is a key priority for posts worldwide. The Annual Conference of IPC was the occasion for posts to exchange on key market trends and strategies”.
Parcels and express now accounts for more than a quarter of the overall postal revenue. Posts are driving growth by investing in sectors that build on core capabilities and expertise, such as e-commerce logistics, retail financial services and digital communications. Furthermore, more than 20% of postal revenue is derived from international operations.
With the decrease in letter mail as a proportion of postal revenue, the main challenge for posts is how to adjust their business model to be more diversified in a positive and profitable way. It is important for postal operators around the world to work together, in order to respond to growing cross-border e-commerce.
Postal employees and trust from the public were seen as the main assets that posts can build on in the future when diversifying into new areas. While all posts are at different stages of their diversification strategies, several opportunities were highlighted, such as digital services, digital signatures and online voting. Catering for an ageing population was also seen as an area in which posts can play an important role given their footprint throughout their respective countries.
The Annual Conference began with a keynote speech by Matteo Pacca, Senior Partner at McKinsey, on the diversification models and opportunities for posts. The rest of the conference consisted of four CEO panels that focused on regulations and the USO, diversification (outside of letter and parcel delivery), company culture, and cross-border delivery in the future.
International Post Corporation (IPC) is the leading service provider of the global postal industry that provides leadership by driving service quality, interoperability and business-critical intelligence to support posts in defending existing business and expanding into new growth areas. It is a cooperative association of 26 member postal operators in Asia Pacific, Europe and North America. IPC’s solutions and services are used by over 190 posts worldwide. Since 1989 IPC has set standards for upgrading quality and service performance and developed technological solutions that help members enhance service for international letters, packets and parcels. IPC engages in industry research, creates business-critical intelligence, provides a range of platforms and programmes for member post CEOs and senior management to exchange best practices and discuss strategy. IPC also manages the system for incentive-based payments between postal operators.
For further information, please contact:
Eva Wouters
Communications manager, PR and media relations
International Post Corporation
+32 2 724 71 91
[email protected]