Thailand Post saw its total revenue drop 12% in 2020, driven by accelerated mail e-substitution and falling parcel volumes.
Increased competition in the domestic parcels sector and challenges in international delivery resulting from border closures drove a 30% drop in total parcels and express volumes. Medium-term goals for Thailand Post’s operations include increasing productivity and service quality, automating its sorting centres and expanding the sorting network to improve service speed and quality. For more details download the latest IPC Carrier Intelligence Report for Thailand Post.
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